Real-life views on Security in the Logistics Sector

This thesis was a research done in commission by Secure Logistics, daughter of DeltaLinqs in the Port of Rotterdam. The research explored the opinion of customers of Secure Logistics through a survey and in-­‐depth interviews. This was done to obtain information on the current view of customers on Secure Logistics’ products and performance. Next to this, the research obtained information regarding the balance between efficiency, security & safety in the contemporary port-­‐related industries. The survey and interview have shown that Secure Logistics have a good product at the core but that operational processes surrounding their products dissatisfy customers. By distinguishing between product type, customer type and industry it has become clear that Secure Logistics needs to generally overhaul their operations, but also needs to distinguish more closely between cardholders and cardacceptants. This overhaul implicates a new CRM system, more documentation, more staff and the sharing of information internally. Regarding academics this research has discovered a big gap that has not been researched. Previous research has focused on observing and the effect of implementing legislation from a macro perspective, yet has neglected to communicate with the industry about the consequences experienced within companies. Future research might shed light on the relationship between the industry and governments and can enhance the production of new legislation to improve the balancing of efficiency versus security and safety.