2014-09-01
The Customer facing back office
Publication
Publication
Demystifying the Customer Centricity Paradigm in a front- back office configuration
A Customer Centric organization is an organization that is able to create value and satisfaction for its customers, by identifying the desired outcomes that its customers are looking for, and use this knowledge to create and deliver meaningful customer oriented services.
| Additional Metadata | |
|---|---|
| , , | |
| Dr. Ir. T. van der Wiele | |
| hdl.handle.net/2105/18753 | |
| Operational Excellence in Services and Supply Chains | |
| Organisation | RSM: Parttime Master Bedrijfskunde |
|
C. Martis. (2014, September). The Customer facing back office. Operational Excellence in Services and Supply Chains. Retrieved from http://hdl.handle.net/2105/18753
|
|
