Learning from incidents: implementing business intelligence in the incident management process

Additional Metadata
Keywords	Business intelligence, Incident management
Thesis Advisor	Marom, O., Baalen, P.J. van
Persistent URL	hdl.handle.net/2105/20763
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Srna, M. (2013). Learning from incidents: implementing business intelligence in the incident management process. In Business Information Management.http://hdl.handle.net/2105/20763

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