Assessing the value of automated IT: An analysis of the impact of focus on automation, transformation and information in IT service management improvement programs on IT business value : a study in the financial services industry

Additional Metadata
Keywords	Information technology (IT), Business value, Business process improvement, Automation, Transformation
Thesis Advisor	Simons, A.P., Baalen, P.J. van
Persistent URL	hdl.handle.net/2105/21663
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Eck, A.L. van. (2013, September 26). Assessing the value of automated IT: An analysis of the impact of focus on automation, transformation and information in IT service management improvement programs on IT business value : a study in the financial services industry. Business Information Management. Retrieved from http://hdl.handle.net/2105/21663

Assessing the value of automated IT