Assessing the value of automated IT: An analysis of the impact of focus on automation, transformation and information in IT service management improvement programs on IT business value : a study in the financial services industry

Additional Metadata
Keywords	Information technology (IT), Business value, Business process improvement, Automation, Transformation
Thesis Advisor	Simons, A.P., Baalen, P.J. van
Persistent URL	hdl.handle.net/2105/21663
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Eck, A.L. van. (2013). Assessing the value of automated IT: An analysis of the impact of focus on automation, transformation and information in IT service management improvement programs on IT business value : a study in the financial services industry. In Business Information Management.http://hdl.handle.net/2105/21663

Assessing the value of automated IT