The effect of relationship-enhancing activities on firm-owned loyalty and personal loyalty: An empirical analysis in the professional service context

Additional Metadata
Keywords	Loyalty, Professional service industry/market/sector, Relationships, Enhancing activities
Thesis Advisor	Looman, J.L., Stienstra, M.
Persistent URL	hdl.handle.net/2105/22535
Series	General Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Stewart, T.S. (2014). The effect of relationship-enhancing activities on firm-owned loyalty and personal loyalty: An empirical analysis in the professional service context. In General Management.http://hdl.handle.net/2105/22535

The effect of relationship-enhancing activities on firm-owned loyalty and personal loyalty