The effect of relationship-enhancing activities on firm-owned loyalty and personal loyalty: An empirical analysis in the professional service context

Additional Metadata
Keywords	Loyalty, Professional service industry/market/sector, Relationships, Enhancing activities
Thesis Advisor	Looman, J.L., Stienstra, M.
Persistent URL	hdl.handle.net/2105/22535
Series	General Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Stewart, T.S. (2014, April). The effect of relationship-enhancing activities on firm-owned loyalty and personal loyalty: An empirical analysis in the professional service context. General Management. Retrieved from http://hdl.handle.net/2105/22535

The effect of relationship-enhancing activities on firm-owned loyalty and personal loyalty