Efficient information support for call center agents to improve customer satisfaction: Case study : UPC Netherlands

Additional Metadata
Keywords	Call centers, Customer satisfaction, Knowledge management, Efficiency
Thesis Advisor	Dalen, J. van, Bode, B.
Persistent URL	hdl.handle.net/2105/22557
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Prins, F. (2014). Efficient information support for call center agents to improve customer satisfaction: Case study : UPC Netherlands. In Supply Chain Management.http://hdl.handle.net/2105/22557

Efficient information support for call center agents to improve customer satisfaction