Efficient information support for call center agents to improve customer satisfaction: Case study : UPC Netherlands

Additional Metadata
Keywords	Call centers, Customer satisfaction, Knowledge management, Efficiency
Thesis Advisor	Dalen, J. van, Bode, B.
Persistent URL	hdl.handle.net/2105/22557
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Prins, F. (2014, August 29). Efficient information support for call center agents to improve customer satisfaction: Case study : UPC Netherlands. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/22557

Efficient information support for call center agents to improve customer satisfaction