How do framing effects of public announcements following a service failure affect the perceived internet service quality of the online retailer according to online retail consumers?

Additional Metadata
Keywords	Framing, Service failure, Service quality, Perceived quality, Internet
Thesis Advisor	Ketter, W., Marom, O.
Persistent URL	hdl.handle.net/2105/22715
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Peters, E.A. (2015, February 26). How do framing effects of public announcements following a service failure affect the perceived internet service quality of the online retailer according to online retail consumers?. Business Information Management. Retrieved from http://hdl.handle.net/2105/22715

Publication