Facing a denying customer…: The best influence tactic to change customer attitude from sentry to seeker

Additional Metadata
Keywords	Consumer choices, Consumer behavior, Markov decision process
Thesis Advisor	Dietz, H.M.S., Verlegh, P.W.J.
Persistent URL	hdl.handle.net/2105/23276
Series	Human Resource Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Zhao, Y. (2011, June 30). Facing a denying customer…: The best influence tactic to change customer attitude from sentry to seeker. Human Resource Management. Retrieved from http://hdl.handle.net/2105/23276

Facing a denying customer…