Experience quality: the influence of consumer interaction: an explorative case study in healthcare

Additional Metadata
Keywords	Customer interactions, Customisation, Service quality, Health care industry/market/sector
Thesis Advisor	Beije, P.R., Wiele, A. van der
Persistent URL	hdl.handle.net/2105/23469
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Hofland, C.L. (2012). Experience quality: the influence of consumer interaction: an explorative case study in healthcare. In Management of Innovation.http://hdl.handle.net/2105/23469

Experience quality: the influence of consumer interaction