The impact of business process redesign and cloud computing on the service quality of data analysis services

Additional Metadata
Keywords	Cloud computing, Service quality, Business process redesign, SERVQUAL model, SERVPERF model
Thesis Advisor	Heck, H.W.G.M. van, Aernoudts, H.R.M.
Persistent URL	hdl.handle.net/2105/23713
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Giesen, S.G. van der. (2012, September 25). The impact of business process redesign and cloud computing on the service quality of data analysis services. Business Information Management. Retrieved from http://hdl.handle.net/2105/23713

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