Customer feedback metrics: Do they predict future financial performance in business to business service firms?

Additional Metadata
Thesis Advisor	Verbeeten, F.H.M., Verlegh, P.W.J.
Persistent URL	hdl.handle.net/2105/24013
Series	Finance & Investments
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Bolk, K.A. (2009, September 22). Customer feedback metrics: Do they predict future financial performance in business to business service firms?. Finance & Investments. Retrieved from http://hdl.handle.net/2105/24013

Customer feedback metrics