Walking a tightrope: a SERVQUAL: study on lead time communication in the Dutch automotive service sector

Additional Metadata
Keywords	SERVQUAL model, Lead time, Automotive industry/market/sector, Supply chain management (SCM)
Thesis Advisor	Wiele, A. van der, Borgman, H.P.
Persistent URL	hdl.handle.net/2105/24066
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Lombarts, F. (2011, September 9). Walking a tightrope: a SERVQUAL: study on lead time communication in the Dutch automotive service sector. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/24066

Walking a tightrope: a SERVQUAL