Walking a tightrope: a SERVQUAL: study on lead time communication in the Dutch automotive service sector

Additional Metadata
Keywords	SERVQUAL model, Lead time, Automotive industry/market/sector, Supply chain management (SCM)
Thesis Advisor	Wiele, A. van der, Borgman, H.P.
Persistent URL	hdl.handle.net/2105/24066
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Lombarts, F. (2011). Walking a tightrope: a SERVQUAL: study on lead time communication in the Dutch automotive service sector. In Supply Chain Management.http://hdl.handle.net/2105/24066

Walking a tightrope: a SERVQUAL