The added value of proactive problem management activities within IT service management: A quantitative and qualitative exploration

Additional Metadata
Keywords	Customer satisfaction, IT service management, problem management, IT infrastructure library
Thesis Advisor	Heck, H.W.G.M. van, Dittrich, K.
Persistent URL	hdl.handle.net/2105/24110
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Landzaat, L.H. (2014). The added value of proactive problem management activities within IT service management: A quantitative and qualitative exploration. In Business Information Management.http://hdl.handle.net/2105/24110

The added value of proactive problem management activities within IT service management