The added value of proactive problem management activities within IT service management: A quantitative and qualitative exploration

Additional Metadata
Keywords	Customer satisfaction, IT service management, problem management, IT infrastructure library
Thesis Advisor	Heck, H.W.G.M. van, Dittrich, K.
Persistent URL	hdl.handle.net/2105/24110
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Landzaat, L.H. (2014, July 9). The added value of proactive problem management activities within IT service management: A quantitative and qualitative exploration. Business Information Management. Retrieved from http://hdl.handle.net/2105/24110

The added value of proactive problem management activities within IT service management