Improving planning performance in call centers with uncertain demand

Additional Metadata
Keywords	Forecasting, Call centers, Planning, Performance
Thesis Advisor	Dalen, J. van, Kuik, R.
Persistent URL	hdl.handle.net/2105/24286
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Horssen, A.J. van. (2013). Improving planning performance in call centers with uncertain demand. In Supply Chain Management.http://hdl.handle.net/2105/24286

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