Forecasting call volumes in telephone call centers

Additional Metadata
Keywords	Forecasting, Call centers, Holt Winters model, ARIMA model
Thesis Advisor	Dalen, J. van, Kuik, R.
Persistent URL	hdl.handle.net/2105/24313
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Keyser, Q.C. de. (2012). Forecasting call volumes in telephone call centers. In Supply Chain Management.http://hdl.handle.net/2105/24313

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