Forecasting call volumes in telephone call centers

Additional Metadata
Keywords	Forecasting, Call centers, Holt Winters model, ARIMA model
Thesis Advisor	Dalen, J. van, Kuik, R.
Persistent URL	hdl.handle.net/2105/24313
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Keyser, Q.C. de. (2012, September 7). Forecasting call volumes in telephone call centers. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/24313

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