Recovery strategies and customer loyalty in an e-commerce retail business

Additional Metadata
Keywords	Perceived justice, Recovery management, Customer loyalty, Ecommerce, Retail industry/market/sector
Thesis Advisor	Laan, E.A. van der, Roos, J.M.T.
Persistent URL	hdl.handle.net/2105/24448
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Kolkman, M.J. (2012, December 20). Recovery strategies and customer loyalty in an e-commerce retail business. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/24448

Publication