Recovery strategies and customer loyalty in an e-commerce retail business

Additional Metadata
Keywords	Perceived justice, Recovery management, Customer loyalty, Ecommerce, Retail industry/market/sector
Thesis Advisor	Laan, E.A. van der, Roos, J.M.T.
Persistent URL	hdl.handle.net/2105/24448
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Kolkman, M.J. (2012). Recovery strategies and customer loyalty in an e-commerce retail business. In Supply Chain Management.http://hdl.handle.net/2105/24448

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