Pick-up and delivery as customer experience driver in the premium automotive market

Additional Metadata
Keywords	Automotive industry/market/sector, Customer experiences, After sales services, Service quality, Pick-up and delivery strategy
Thesis Advisor	Iwaarden, J.D. van, Sidhu, J.S.
Persistent URL	hdl.handle.net/2105/24722
Series	Strategic Management , Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Los, L.A. (2010). Pick-up and delivery as customer experience driver in the premium automotive market. In Supply Chain Management.http://hdl.handle.net/2105/24722

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