2011-09-26
Benefitting from customer discontent
Publication
Publication
The motivational effects of testimonials from satisfied versus dissatisfied customers
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Dietz, H.M.S., Knippenberg, D.L. van | |
hdl.handle.net/2105/25423 | |
Human Resource Management | |
Organisation | Rotterdam School of Management |
Kooloos, E.J. (2011, September 26). Benefitting from customer discontent. Human Resource Management. Retrieved from http://hdl.handle.net/2105/25423
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