Studying the influence of contact management on customer loyalty and in particular customer satisfaction: A comparative analysis between two industries

Additional Metadata
Keywords	Customer satisfaction, Customer loyalty, Contact management
Thesis Advisor	Baaij, M.G., Consiglio, I.
Persistent URL	hdl.handle.net/2105/25638
Series	Strategic Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Marlin, S.A. (2013, December 19). Studying the influence of contact management on customer loyalty and in particular customer satisfaction: A comparative analysis between two industries. Strategic Management. Retrieved from http://hdl.handle.net/2105/25638

Studying the influence of contact management on customer loyalty and in particular customer satisfaction