Studying the influence of contact management on customer loyalty and in particular customer satisfaction: A comparative analysis between two industries

Additional Metadata
Keywords	Customer satisfaction, Customer loyalty, Contact management
Thesis Advisor	Baaij, M.G., Consiglio, I.
Persistent URL	hdl.handle.net/2105/25638
Series	Strategic Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Marlin, S.A. (2013). Studying the influence of contact management on customer loyalty and in particular customer satisfaction: A comparative analysis between two industries. In Strategic Management.http://hdl.handle.net/2105/25638

Studying the influence of contact management on customer loyalty and in particular customer satisfaction