Managing the most important service determinants in e-business: The effect of perceived effort in the most important service determinants on the level of service quality

Additional Metadata
Keywords	Service quality, Loyalty intention, Ebusiness
Thesis Advisor	Wiele, A. van de, Beije, P.R.
Persistent URL	hdl.handle.net/2105/25673
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Nguyen, T.T.M. (2013, June 26). Managing the most important service determinants in e-business: The effect of perceived effort in the most important service determinants on the level of service quality. Management of Innovation. Retrieved from http://hdl.handle.net/2105/25673

Managing the most important service determinants in e-business