2010-03-25
Customer participation in service recovery
Publication
Publication
A replication study of how customer participation in service recovery affects the intention towards future co-creation, in combination with an exploration of theory concerning the relationship between service recovery and new service development
| Additional Metadata | |
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| Beije, P.R., Wiele, A. van der | |
| hdl.handle.net/2105/25790 | |
| Management of Innovation | |
| Organisation | Rotterdam School of Management |
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Meulstee, L.H. (2010, March 25). Customer participation in service recovery: A replication study of how customer participation in service recovery affects the intention towards future co-creation, in combination with an exploration of theory concerning the relationship between service recovery and new service development. Management of Innovation. Retrieved from http://hdl.handle.net/2105/25790 |
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