Additional Metadata
Keywords Returns, Customer satisfaction, Return services
Thesis Advisor Laan, E.A. van der, Go, F.M.
Persistent URL hdl.handle.net/2105/25941
Series Supply Chain Management
Citation
Decker, R. de. (2013, March 21). Increasing customer return satisfaction through a focus on the right return service elements. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/25941