Vries, H.J. de, Hardjono, T.W.
hdl.handle.net/2105/26707
Management of Innovation , Supply Chain Management
Rotterdam School of Management

Bergen, A.J.J. van. (2009, September 23). Klantgerichtheid binnen organisaties: Toetsing ISO-normen voor klanttevredenheid. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/26707