The effect of emotionality on the relationship between rating label, rating behavior and language in review texts: a real-world investigation of restaurant reviews on Tripadvisor and Yelp

Additional Metadata
Keywords	Word of mouth (WOM), Rating, Consumer reviews, Emotions
Thesis Advisor	Tsekouras, D., Lenoir, A.S.I.
Persistent URL	hdl.handle.net/2105/31283
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Grzybeck, J. (2015, July 23). The effect of emotionality on the relationship between rating label, rating behavior and language in review texts: a real-world investigation of restaurant reviews on Tripadvisor and Yelp. Business Information Management. Retrieved from http://hdl.handle.net/2105/31283

The effect of emotionality on the relationship between rating label, rating behavior and language in review texts