Assessing the business value of mobile technology in the workplace: how technology empowered employees can lead to socio-technical effects and bottom-line improvements : a study in the airline passenger services domain

Additional Metadata
Keywords	Mobile technology, Airline industry/market/sector, Customer service level, Psychological empowerment, Information systems, Performance, Employees, Informedness
Thesis Advisor	Ketter, W., Agatz, N.A.H.
Persistent URL	hdl.handle.net/2105/31558
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Drenthen, J.S. (2015, July 16). Assessing the business value of mobile technology in the workplace: how technology empowered employees can lead to socio-technical effects and bottom-line improvements : a study in the airline passenger services domain. Business Information Management. Retrieved from http://hdl.handle.net/2105/31558

Assessing the business value of mobile technology in the workplace