Assessing the business value of mobile technology in the workplace: how technology empowered employees can lead to socio-technical effects and bottom-line improvements : a study in the airline passenger services domain

Additional Metadata
Keywords	Mobile technology, Airline industry/market/sector, Customer service level, Psychological empowerment, Information systems, Performance, Employees, Informedness
Thesis Advisor	Ketter, W., Agatz, N.A.H.
Persistent URL	hdl.handle.net/2105/31558
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Drenthen, J.S. (2015). Assessing the business value of mobile technology in the workplace: how technology empowered employees can lead to socio-technical effects and bottom-line improvements : a study in the airline passenger services domain. In Business Information Management.http://hdl.handle.net/2105/31558

Assessing the business value of mobile technology in the workplace