The effect of customer service experience on word of mouth behavior on different online platforms

Additional Metadata
Keywords	Customer services, Word of mouth (WOM), Customer experiences, Social media, Email
Thesis Advisor	Boons, M., Wang, R.
Persistent URL	hdl.handle.net/2105/31798
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Bours, M. (2015, July 16). The effect of customer service experience on word of mouth behavior on different online platforms. Business Information Management. Retrieved from http://hdl.handle.net/2105/31798

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