Benefitting from customer discontent: the motivational effects of testimonials from satisfied versus dissatisfied customers

Additional Metadata
Keywords	Customer feedback, Performance
Thesis Advisor	Dietz, H.M.S., Bruining, J.
Persistent URL	hdl.handle.net/2105/31948
Series	Human Resource Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Jonkman, S. (2015). Benefitting from customer discontent: the motivational effects of testimonials from satisfied versus dissatisfied customers. In Human Resource Management.http://hdl.handle.net/2105/31948

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