Service productivity in express delivery: appraisal of factors in the delivery productivity process

Additional Metadata
Keywords	Performance, Key performance indicators, Productivity, Service quality, Parcel delivery
Thesis Advisor	Koster, M.B.M. de, Maas, A.J.J.A.
Persistent URL	hdl.handle.net/2105/32163
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Yan, J. (2015). Service productivity in express delivery: appraisal of factors in the delivery productivity process. In Supply Chain Management.http://hdl.handle.net/2105/32163

Service productivity in express delivery