Service productivity in express delivery: appraisal of factors in the delivery productivity process

Additional Metadata
Keywords	Performance, Key performance indicators, Productivity, Service quality, Parcel delivery
Thesis Advisor	Koster, M.B.M. de, Maas, A.J.J.A.
Persistent URL	hdl.handle.net/2105/32163
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Yan, J. (2015, August 31). Service productivity in express delivery: appraisal of factors in the delivery productivity process. Supply Chain Management. Retrieved from http://hdl.handle.net/2105/32163

Service productivity in express delivery