Organizational Learning through Complaint Management in Public Sector Monopolies: A Case of the Dutch Police Forces

Additional Metadata
Keywords	Complaint management, public sector monopoly, organizational learning
Thesis Advisor	Jacobs, Gabriele, Verbeek, Marno
Persistent URL	hdl.handle.net/2105/33649
Series	International Management CEMS
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Anwari, Wais. (2016). Organizational Learning through Complaint Management in Public Sector Monopolies: A Case of the Dutch Police Forces. In International Management CEMS.http://hdl.handle.net/2105/33649

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