Influences on performance in a Technical Support department — How staff composition quantitatively determines performance

Additional Metadata
Keywords	Customer Support
Thesis Advisor	Tsekouras, D., Crisostomo Pereira Belo, R.
Persistent URL	hdl.handle.net/2105/35133
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Ploeger, Tjerk. (2016, July 12). Influences on performance in a Technical Support department — How staff composition quantitatively determines performance. Business Information Management. Retrieved from http://hdl.handle.net/2105/35133

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