Influences on performance in a Technical Support department — How staff composition quantitatively determines performance

Additional Metadata
Keywords	Customer Support
Thesis Advisor	Tsekouras, D., Crisostomo Pereira Belo, R.
Persistent URL	hdl.handle.net/2105/35133
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Ploeger, Tjerk. (2016). Influences on performance in a Technical Support department — How staff composition quantitatively determines performance. In Business Information Management.http://hdl.handle.net/2105/35133

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