Enhancing Customer Agility – How Social Customer Relationship Management Technology Can Improve Sensing, Responding and Learning Capabilities

Additional Metadata
Keywords	Social CRM, Social CRM Technology, Customer Agility
Thesis Advisor	van Oosterhout, Marcel, van Bruggen, Gerrit
Persistent URL	hdl.handle.net/2105/36172
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Vogelsang, Rutger. (2016). Enhancing Customer Agility – How Social Customer Relationship Management Technology Can Improve Sensing, Responding and Learning Capabilities. In Business Information Management.http://hdl.handle.net/2105/36172

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