How do Enterprise Resource Planning systems affect process efficiency and internal customer satisfaction – A multiple case study among Dutch SMEs

Additional Metadata
Keywords	ERP, Standard vs customized, Process efficiency, BSC, Customer satisfaction, Organizational setting
Thesis Advisor	van Wessel, R.M., Aertsen, Paul
Persistent URL	hdl.handle.net/2105/40721
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Vink, Victor. (2017, August 31). How do Enterprise Resource Planning systems affect process efficiency and internal customer satisfaction – A multiple case study among Dutch SMEs. Business Information Management. Retrieved from http://hdl.handle.net/2105/40721

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