How do Enterprise Resource Planning systems affect process efficiency and internal customer satisfaction – A multiple case study among Dutch SMEs

Additional Metadata
Keywords	ERP, Standard vs customized, Process efficiency, BSC, Customer satisfaction, Organizational setting
Thesis Advisor	van Wessel, R.M., Aertsen, Paul
Persistent URL	hdl.handle.net/2105/40721
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Vink, Victor. (2017). How do Enterprise Resource Planning systems affect process efficiency and internal customer satisfaction – A multiple case study among Dutch SMEs. In Business Information Management.http://hdl.handle.net/2105/40721

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