Creating a Map to the Promised Land: Becoming a Truly Customer-centric Organization through Superior Complaint Management

Additional Metadata
Keywords	complaint management, CCMS, negative stakeholder feedback, organizational learning, customer centricity, change management
Thesis Advisor	Jacobs, Gabriele, Bayerl, Saskia
Persistent URL	hdl.handle.net/2105/42012
Series	International Management CEMS
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Koning, Rosanne. (2018, January 31). Creating a Map to the Promised Land: Becoming a Truly Customer-centric Organization through Superior Complaint Management. International Management CEMS. Retrieved from http://hdl.handle.net/2105/42012

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