Creating a Map to the Promised Land: Becoming a Truly Customer-centric Organization through Superior Complaint Management

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Keywords	complaint management, CCMS, negative stakeholder feedback, organizational learning, customer centricity, change management
Thesis Advisor	Jacobs, Gabriele, Bayerl, Saskia
Persistent URL	hdl.handle.net/2105/42012
Series	International Management CEMS
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Koning, Rosanne. (2018). Creating a Map to the Promised Land: Becoming a Truly Customer-centric Organization through Superior Complaint Management. In International Management CEMS.http://hdl.handle.net/2105/42012

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