A Chatbot Deep-dive into the Uncanny Valley: Are Customers that Experience Chatbots with a More Human Mature More Satisfied with their Customer Service?

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Keywords	chatbots, uncanny valley effect, customer service, customer service satisfaction, panel regression, anthropomorphism
Thesis Advisor	Koppius, Otto, Tsekouras, D.
Persistent URL	hdl.handle.net/2105/42562
Series	International Management CEMS
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Prins, Renske. (2018, February 5). A Chatbot Deep-dive into the Uncanny Valley: Are Customers that Experience Chatbots with a More Human Mature More Satisfied with their Customer Service?. International Management CEMS. Retrieved from http://hdl.handle.net/2105/42562

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