A service quality model to evaluate the customer experience of smart services

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Keywords	smart service, service quality, customer satisfaction, exploratory mixed-method design
Thesis Advisor	van den Ende, Jan, Karali, E.
Persistent URL	hdl.handle.net/2105/42655
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Duijves, Liz. (2018, March 31). A service quality model to evaluate the customer experience of smart services. Management of Innovation. Retrieved from http://hdl.handle.net/2105/42655

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