A service quality model to evaluate the customer experience of smart services

Additional Metadata
Keywords	smart service, service quality, customer satisfaction, exploratory mixed-method design
Thesis Advisor	van den Ende, Jan, Karali, E.
Persistent URL	hdl.handle.net/2105/42655
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Duijves, Liz. (2018). A service quality model to evaluate the customer experience of smart services. In Management of Innovation.http://hdl.handle.net/2105/42655

Publication