Implementing customer service chatbots successfully: A process-oriented perspective on the role of organizational capabilities and resources

Additional Metadata
Keywords	Organizational capabilities, digital capabilities, digital innovation, chatbots
Thesis Advisor	Ye, Qing, Madiedo, Juan
Persistent URL	hdl.handle.net/2105/44800
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Burkhardt, Michael. (2018, August 31). Implementing customer service chatbots successfully: A process-oriented perspective on the role of organizational capabilities and resources. Management of Innovation. Retrieved from http://hdl.handle.net/2105/44800

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