Online review management: Investigating the effects, challenges and opportunities of applying an online review management system at restaurants. A multi-case study

Additional Metadata
Keywords	online review management system, restaurants, tripadvisor, online reviews, eWOM, electronic-word-of-mouth
Thesis Advisor	van t Klooster, Erik, Berens, Guido
Persistent URL	hdl.handle.net/2105/45291
Series	Master in Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Böck, Anne. (2018). Online review management: Investigating the effects, challenges and opportunities of applying an online review management system at restaurants. A multi-case study. In Master in Management.http://hdl.handle.net/2105/45291

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