Natural language processing in online retail - A study of customer experience and satisfaction using Chatbots

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Keywords	Artificial, Intelligence, Retail, Customer Experience, natural language processing
Thesis Advisor	Yang, Sheng Yun (Annie), Boons, Mark
Persistent URL	hdl.handle.net/2105/46023
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Huijsmans, Victor. (2018, October 25). Natural language processing in online retail - A study of customer experience and satisfaction using Chatbots. Business Information Management. Retrieved from http://hdl.handle.net/2105/46023

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