Natural language processing in online retail - A study of customer experience and satisfaction using Chatbots

Additional Metadata
Keywords	Artificial, Intelligence, Retail, Customer Experience, natural language processing
Thesis Advisor	Yang, Sheng Yun (Annie), Boons, Mark
Persistent URL	hdl.handle.net/2105/46023
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Huijsmans, Victor. (2018). Natural language processing in online retail - A study of customer experience and satisfaction using Chatbots. In Business Information Management.http://hdl.handle.net/2105/46023

Publication