Mobile technologies and channel effectiveness in the airline industry

Additional Metadata
Keywords	customer satisfaction, Service failure, Mobile technologies, Communication channel, NPS, KLM
Thesis Advisor	Sweeney, J.R., Boons, Mark
Persistent URL	hdl.handle.net/2105/46041
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Hasselo, Zoey. (2018). Mobile technologies and channel effectiveness in the airline industry. In Business Information Management.http://hdl.handle.net/2105/46041

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