Human interactive channel choice in a multichannel customer support environment - An empirical research in Dutch insurance company

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Keywords	Multichannel Management, Channel Preference, Customer Support, Human Interaction, Insurance Industry
Thesis Advisor	Yang, Z., Sheombar, Haydee
Persistent URL	hdl.handle.net/2105/48407
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Jia, Danna. (2019, July 18). Human interactive channel choice in a multichannel customer support environment - An empirical research in Dutch insurance company. Business Information Management. Retrieved from http://hdl.handle.net/2105/48407

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