Human interactive channel choice in a multichannel customer support environment - An empirical research in Dutch insurance company

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Keywords	Multichannel Management, Channel Preference, Customer Support, Human Interaction, Insurance Industry
Thesis Advisor	Yang, Z., Sheombar, Haydee
Persistent URL	hdl.handle.net/2105/48407
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Jia, Danna. (2019). Human interactive channel choice in a multichannel customer support environment - An empirical research in Dutch insurance company. In Business Information Management.http://hdl.handle.net/2105/48407

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