Text analytics and customer satisfaction: A study of online travel agency reviews in the lodging industry

Additional Metadata
Keywords	Hotel, Test-analysis, web scraping, Customer satisfaction, principal component analysis, customer reviews, sentiment analysis
Thesis Advisor	Matheus, Ricardo, Li, Ting
Persistent URL	hdl.handle.net/2105/50000
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Roukhou, Anouar. (2019, August 30). Text analytics and customer satisfaction: A study of online travel agency reviews in the lodging industry. Business Information Management. Retrieved from http://hdl.handle.net/2105/50000

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