Text analytics and customer satisfaction: A study of online travel agency reviews in the lodging industry

Additional Metadata
Keywords	Hotel, Test-analysis, web scraping, Customer satisfaction, principal component analysis, customer reviews, sentiment analysis
Thesis Advisor	Matheus, Ricardo, Li, Ting
Persistent URL	hdl.handle.net/2105/50000
Series	Business Information Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Roukhou, Anouar. (2019). Text analytics and customer satisfaction: A study of online travel agency reviews in the lodging industry. In Business Information Management.http://hdl.handle.net/2105/50000

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